When creating a site in the Bigleaf Web Dashboard, you’ll be required to select the Bigleaf Service Tier the site is using.
These are the Service Tier options:
Essential — the site is using one Bigleaf router
Premier (High Availability) — the site is using two Bigleaf routers
Home office — the site is using one Bigleaf router
Legacy — only available to select legacy users
It’s important to know that some Service Tier options can’t be changed once they are selected for a site.
- If you select Home Office, you can't change the site to Essential or Premier. To do so, you have to delete the site and then create a new site using new routers.
- If you select Essential or Premier, you can’t change the site to Home Office. You have to delete the site and create a new one.
If you have any questions about the Bigleaf Service Tiers or need assistance, contact Bigleaf Support.