What happens if the Bigleaf router fails?

Contact our support team and we'll run some diagnostics to confirm that the router is having an issue. If we conclude that it has indeed failed, we will immediately overnight a replacement at no charge.  Please note, you should provide surge-protected power to the onsite router, and we strongly recommend that you power it via a battery-backed Uninterruptible Power Supply (UPS). For more details on equipment failure risks, see the Risk Factors White Paper (pdf).