Contact our support team and we'll run some diagnostics to confirm that the router is having an issue. If we conclude that it has indeed failed, we will immediately overnight a replacement at no charge. Please note, you should provide surge-protected power to the onsite router, and we strongly recommend that you power it via a battery-backed Uninterruptible Power Supply (UPS). For more details on equipment failure risks, see the Risk Factors White Paper (pdf).
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