If a customer is using Bigleaf-provided IPs and experiences a DDoS attack, would their Bigleaf service be unusable?

he customer is using the Bigleaf DDoS Mitigation solution, they won’t even notice the attack; all traffic will run as normal because the attack will have been detected, sent to the scrubbing centers, and filtered out of the circuit before it reaches the customer’s site.

If the attack is happening against the customer’s onsite bandwidth, for example, their Comcast IP that we are delivering traffic to, Bigleaf routes the traffic around the issue by using the customer’s second or third circuit through other providers. (We recommend that users have multiple circuits from multiple ISPs). If there are no other ISP providers, then the Comcast circuit will not be available, as with any other Comcast outage incident.

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