A High Availability (HA) with Switches site is not coming online

Description - After successfully installing a new HA site with switches, the Bigleaf Web Dashboard shows one or both switches DOWN.

Indicators of this issue - The site is online passing LAN traffic without any issues from user perspective, yet one switch or both switches show as DOWN in the Bigleaf Web Dashboard.

Potential Causes

• Cables are not connected properly. There are many cables involved when installing the Bigleaf HA service with switches, so installation mistakes can be common.

Tests and Solutions

• Verify cabling in accordance with the HA with Switches installation guide:

  • For problems with any newly installed HA site, always verify the cables were all connected properly. Look at the actual wiring or request pictures of it and compare it to the Bigleaf High Availability Installation Guide.

  • Refer to the relevant HA installation guide: https://support.bigleaf.net/hc/en-us/articles/4414598560795-Bigleaf-Install-Guides
• If you have verified cabling, and the issue persists, please contact Bigleaf Support at (888) 244-3133 or email support@bigleaf.net.