How do I create a new Bigleaf user account?

User accounts allow access to the Bigleaf Web Dashboard where you can see circuit and network performance information for your company and individual sites. You can also access Bigleaf configuration settings.

User Roles

User accounts have different access levels. These levels depend on the user role, and whether the user is a standard Bigleaf customer, or a Bigleaf MSP Partner that sets up and manages multiple companies. These are the user roles available when creating a user account:

User

Bigleaf Customer – Can view their own company, sites, and their own account. They can edit only their own account.

Bigleaf MSP Partner – A User configured on the Partner’s company can view all companies and sites belonging to their company or to their customers’ companies, and they can view and edit their own account.
A User configured under a customer’s company has the permissions of a Bigleaf Customer above.

Company Admin

Bigleaf Customer – Can view all sites and accounts. This user can edit site information and their own account.

Bigleaf MSP Partner – A Company Admin configured on the Partner’s company can view companies, sites, and accounts belonging to their own company or to their customers’ companies, and they can edit site information and their own account.
A Company Admin configured under a customer’s company has the permissions of a Bigleaf Customer above.

Super Admin

Bigleaf Customer – Can view and edit companies, sites, and accounts. They can also access the Troubleshooting tab, override rules, and add new users.

Bigleaf MSP Partner – A Super Admin configured on the Partner’s company can view, add, edit, and delete all companies, sites, and accounts belonging to their own company or to their customers’ companies. They can also access the Troubleshooting tab, override rules, and add new users for all of those companies.
A Super Admin configured under a customer’s company has the permissions of a Bigleaf Customer above.

Disabled

This user role has no permissions.

Creating a new user account

Only Super Admins can create a new user account. If you're not sure who has Super Admin credentials at your company, contact Bigleaf Support.

  1. Log in to the Web Dashboard using a Super Admin account and select the Companies tab.
  2. Scroll to the bottom of the page and select New Member.
  3. Select Create New User and complete the information for the user.

    Full Name – The user’s first and land name.
    Username – The username for the Bigleaf account. This is used to log into the Bigleaf Web Dashboard.
    Email – The user’s email address, where alerts and other messages will be sent.
    You can send alerts set up for a single user account to an email alias so an entire team or group of people can also receive them. To set this up, see How to manage Bigleaf user alerts
    Timezone – The time zone for the user’s location.
    Role – Specify the type of role/access the user will have on the Bigleaf Dashboard.

  4. Click Save. The new user account is created, and an email is sent to allow the user to reset their password and access the Dashboard.
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