
John Hogan
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Recent activity by John Hogan-
What happens if an onsite Bigleaf router fails?
If you contact our support team and we confirm that the router has failed, then we will immediately overnight a replacement at no charge. Note, you are responsible to provide surge-protected power ...
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Does Bigleaf service use data on an 4G/5G connection?
Bigleaf's SD-WAN service includes monitoring traffic to detect packet loss, latency, jitter and throughput in real-time. When a cellular circuit is set to Backup Only mode, our monitoring traffic ...
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Does Bigleaf service work with just 1 Internet connection?
Yes, you’ll see several benefits including our Dynamic QoS and advanced monitoring with even just 1 connection. Check out this blog post and video for detailed info.
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Can Bigleaf provide QoS prioritization for VPN traffic?
Yes, in a couple of ways. By default we prioritize all VPN tunnels above background traffic like file transfers and YouTube. In addition, we can prioritize traffic within VPN tunnels by honoring Qo...
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How many Internet connections does the Bigleaf router support?
On all of our current routers, we can support up to 4 ISP connections.
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Will Bigleaf cause increased Latency?
Often times, yes there can be a small increase. All of your traffic will be tunneled through our gateway clusters to ensure that Failover and Dynamic QoS works seamlessly. These clusters are locate...
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How fast will my Internet be with Bigleaf?
The goal of the Bigleaf service is to provide the best possible performance with the available Internet resources (circuits), and to provide peace of mind so you don’t have to worry about Internet ...
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Do I own the equipment that you send to me?
No, Bigleaf provides it as a rental while you’re paying for services. That way you don’t have to deal with warranties or maintenance packages. If you cancel your Bigleaf service then we'll have you...