Replacing a Bigleaf router

If a router fails, or you want to replace an existing Bigleaf router with a new one, follow these steps. The replacement router you receive from Bigleaf is pre-configured and ready to install. The router replacement can take up to an hour, with approximately 10 minutes of site downtime.

Step 1: Prep

Carefully label all cables connected to the old router before you disconnect it.

Step 2: Install and activate the new router

1. Power down the old router and place the new router next to the old one. The site will go offline.
2. Unplug the cables from the old router and connect them to the new router, ensuring all cables are connected to the correct port on the new router.
   - If the old router was not working, the new router will come online automatically.
   - If the old router was still working, activate the new router.
3. Log in to Bigleaf Cloud Connect (https://app.bigleaf.net) with a Super Admin or Company Admin account and select the site whose router you're activating.
4. On the Sites Overview page, select Site configuration.
5. Select Edit.
   If the Edit button is not available, you don't have correct credentials. Call Bigleaf Support at (888) 244-3133 for assistance with the remaining steps.
6. Scroll down to find the Primary CPE Routers field and move the Activate slider to green on the new router.
7. Select Save.

Step 3: Verify the replacement router

To verify that the new Bigleaf router is online and working, check the site's Overview and Performance pages in Cloud Connect.

If you have any issues, call Bigleaf Support at 888-244-3133 or email us at support@biglef.net.

Step 4: Send the old router back to Bigleaf

Use the included FedEx return label to return the old router, power cable, and rackmounts. These must be returned to us within 30 days, or your account will be invoiced for the unreturned equipment. If the return label is not present in the box, contact Bigleaf Support.