When a primary router fails, replace the failed router with the secondary or replacement router.
- If you have Super Admin or Company Admin credentials on Bigleaf Cloud Connect, follow the steps below to activate your secondary router and move your Bigleaf IP assignments to the new router.
- If you don't have Super Admin or Company Admin credentials on Cloud Connect, call Bigleaf Support at (888) 244-3133 for assistance.
To switch to a secondary or replacement router
- Log in to the Bigleaf Cloud Connect (https://app.bigleaf.net) with a Super Admin or Company Admin account and select the site whose backup router you're activating.
- On the Site Overview page, select Site Configuration.
- Select Edit, then scroll down to find the Primary CPE Routers section.
There should be at least two routers listed here, only one can be labeled as 'Active', others as 'Standby'.
Activate the Standby router
- Click the Activate slider to green on the Standby router.
- Click Save to confirm changes and move the Active State from Standby to Active.
- The Standby router is now the Active router. Move all cables from the failed router to the same ports on the now Active router and power it up.
Traffic will no longer pass on the previously Active router, which is now Active State - Standby.
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