Alerts about your network can be a life saver, or a huge annoyance. It all depends on how they’re set up for your particular needs. The Bigleaf service includes a variety of helpful alerts that monitor your circuit usage and events, and notifies you if something is happening that you need to be aware of. Alerts also offer a peace of mind that if you’re not receiving them, all is well.

Bigleaf alerts are delivered via an email, so it’s helpful to set up the type of alerts you want to receive so you’re not bothered by alerts you aren’t interested in. For example, an IT administrator may want more alerts regarding circuit status and performance than a different user may want.

After using the Bigleaf service for a while, you may need to adjust the alert notification settings to better fit your environment and alert tolerance level.

Where to find information about reported alerts

Alert details show up on the Bigleaf Cloud Connect Site Overview page.

Selecting All Alerts shows more information about what caused the alert and the actions you can take to mitigate it.

How to change when you receive alerts

Alert settings can be changed for individual user accounts so that a particular user can set their own alerting frequency.

User account alert tolerance levels

Alert tolerance is a measure of how sensitive a site is to connectivity/traffic conditions and is used to determine how quick an alert will get triggered. There are the four levels of alert tolerance for user account alerts. Below are the levels with an example of what might cause each alert (there are additional reasons a specific alert may be triggered):

Set user account alerts

1. Log in to Bigleaf Cloud Connect and on the Username menu, select User Settings.
2. In the User Information area, make sure Disable Alerts is unchecked.
3. Specify the Email address where alerts should be sent.
4. To create a new notification, select Add new notification. Specify the notification threshold for the types of events that trigger and alert other settings. The lower the threshold, the more alerts you will receive. If you’re receiving too many alerts, set this option to a higher threshold.
   Email format – Select the email format type for the alert.
   Alert Delay – Specify how long the issue occurs before the alert is sent to you.
   Re-Notification Freq. – Specify how often an alert should be resent if the problem is ongoing and has not been resolved.
   Recipient – You can set up more than one email address the alerts are sent to.
5. To make changes to or delete an existing notification, select the 3 dots next to the notification name.