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  1. Bigleaf Networks
  2. General
  3. Frequently Asked Questions

Frequently Asked Questions

  • Does Bigleaf block any TCP/UDP ports or protocols?
  • What is Bigleaf’s monitoring and tunnel overhead?
  • How do I upgrade from Bigleaf’s Essential tier to the Premier tier?
  • Why isn’t my ISP showing a link on WAN1 or WAN2 on the BLR-108 router?
  • Glossary of Terms
  • Can I take my Bigleaf router with me if I move my office location?
  • What are the Bigleaf-provided DNS servers that I can use?
  • How does Bigleaf provide dynamic Quality of Service?
  • How do I find my public IP address(es)?
  • Does Bigleaf service use data on an LTE 4G connection?
  • Do I own the equipment that you send to me?
  • Will Bigleaf cause increased Latency?
  • How fast will my Internet be with Bigleaf?
  • What happens if an onsite Bigleaf router fails?
  • Can Bigleaf provide QoS prioritization for VPN traffic?
  • How many Internet connections does the Bigleaf router support?
  • Does Bigleaf service work with just 1 Internet connection?
  • Can I upgrade my Bigleaf service to a higher speed package?
  • Is Bigleaf service guaranteed?
  • What happens if the Bigleaf router fails?
  • How are my IP addresses assigned?
  • Do I need static IP addresses from my internet providers?
  • Isn't the Bigleaf router a single point of failure?
  • What level of Bigleaf service do I need?
  • How can I test the speed of my Bigleaf service?
  • Do I need a hardware device to use Bigleaf?

Company

  • Support: 1-888-244-3133
  • support@bigleaf.net
  • Bigleaf Networks

Resources

  • Service Status
  • Web Dashboard
  • Bigleaf Service SLA
  • Acceptable Use Policy

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