A new site has no LAN connectivity to the internet

Description - Users and applications hosted at your new site cannot connect to the internet, cloud applications, or websites.

Indicators of this issue - There is very little or no throughput seen in the site’s Overall Throughput chart on the Performance page in Bigleaf Cloud Connect.

Potential Causes

• Routing issues or incorrect default route used on your LAN firewall or router.

• Cables are not connected properly. There can be many cables required when installing Bigleaf Essential or Premier services.

• LAN network devices and configurations were not migrated from old legacy IP addresses to new Bigleaf-provided IP addresses.

• LAN clients, users, or applications are unable to properly resolve hostnames due to a DNS issue.

Tests and Solutions

• Perform a full audit and reconfiguration of all services and applications from legacy IP addresses to the new Bigleaf-provided IP addresses.

• Refer to our Help Center for LAN devices cannot resolve DNS hostnames for DNS specific troubleshooting.

• On your firewall or router, ensure your route (for example, a default route) to the internet is set to the IP address in the “Default Gateway” field from the LAN Networks section of the Site Configuration page in Bigleaf Cloud Connect, or your Bigleaf Configuration Card that came with your Bigleaf equipment.

  • Refer to our Help Center for How do I find my public IP address(es)?

• Verify that the cables are connected as shown in the Bigleaf Installation Guide that was included with the equipment or refer to our list of installation guides. 

  • Connecting the cables for High Availability routers with switches also has additional details.