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  1. Bigleaf Networks
  2. Troubleshooting
  3. Connectivity

Connectivity

  • Slow file transfer speeds and delays when browsing and opening files
  • Redundant LAN Port Connectivity when using Bigleaf HA
  • Selecting the Service Tier for a site (Home Office, Essential, Premier)
  • How to create or modify a WAN circuit
  • Load Balancing options for WAN circuits
  • Using Custom Prioritization Rules in QoS
  • Configuring LAN Network Modes (Static, DHCP and NAT)
  • How do I find my public IP address(es)?
  • A High Availability (HA) site with switches is not coming online
  • Services that rely on geolocation do not work
  • The mail server cannot send mail
  • Network services like VPNs or websites are not working
  • LAN devices cannot resolve DNS hostnames
  • A new site has no LAN connectivity to the internet
  • Site latency is too high
  • Bandwidth usage is too high for a metered circuit
  • The ISP circuit or LAN interface is not auto-negotiating properly
  • Circuit alarms are too noisy
  • Your circuit has elevated alarms for packet loss, latency, or jitter
  • Site speeds are too slow
  • A site is offline
  • Newly added circuits do not come online
  • My circuits show alarms on the Cloud Connect dashboard. What do I do?
  • How can I test the speed of my Bigleaf service?

Company

  • Support: 1-888-244-3133
  • support@bigleaf.net
  • Bigleaf Networks

Resources

  • Service Status
  • Web Dashboard
  • Bigleaf Service SLA
  • Acceptable Use Policy

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