Site Overview

The Site Overview page provides helpful information about the current health of a site. Quickly see any active alerts organized by severity, the current status of circuits, routers, and switches, and a variety of data usage, performance, and diagnostics information. You’ll be able to see if everything is running as it should, or if there’s something you need to investigate.

Watch the Site Overview video to learn more about the features and information available on this page.

Note: Only users with administration credentials can make changes to the site information. If you have those credentials, you can select Site configuration to view and change site settings. 

Current Site Condition

The Current Site Condition shows real-time alerts and overall circuit and device status.

Active Alerts

Latest alerts are organized by severity. Clicking "All active alerts" will drill down into the alerts and give a description of the alert and will link to the performance page for circuit-related alerts to give a full picture.

View Historical Alerts

Selecting view historical alerts will list resolved alerts and show how long they were active.

Circuit Status

Circuit status reflects the current status of the circuit. Be aware that the status may reflect a degraded state for a few minutes after a circuit is restored.

Device status

Device status lists all routers connected to the site and their current status. Clicking the details button will show helpful information such as device type, serial number, firmware, configuration version, and how long it has been online.

Auto Refresh

Auto refresh is enabled by default, so you always see current information. You can disable this if you like and the page updates only when you open or reload it or change settings on the page.

Download the Site information

Selecting Download Overview creates a PDF file that you can save. It includes all of the information shown on the page. 

Traffic Insights

These graphs show various data usage information for a site for the selected timeframe.

Customize the timeframe for the data

By default the data shows information for the past hour. You can select a custom date and time range, or select from a list of available options to see data from that specific timeframe.

Dynamic QoS Optimizations

The number of times a circuit's bandwidth was assigned to a QoS traffic class to adapt to network conditions

Connectivity Improvements

The amount of time Bigleaf prevented significant network problems that would have caused symptoms such as dropped calls, broken web sessions, and disconnects

Performance Improvements

The amount of time Bigleaf prevented degraded network performance that would have caused symptoms such as choppy VoIP calls and slow web applications

Best Path Activations

The number of application routing changes Bigleaf made between circuits to improve connectivity and performance

Data Transferred

The amount of data that was sent and received for each data category. You can see information for the entire site (General), or for individual WAN circuits.

Identified Application Sessions

The number of user interaction sessions Bigleaf identified and assigned to a Quality of Service (QoS) traffic class. You can see information for the entire site (General), or for individual WAN circuits.

Bigleaf QoS detects different types of applications and prioritizes traffic according to priority levels. These priority levels give each broad category of traffic ideal treatment based on the network requirements for that type of traffic. For example, VoIP is given higher priority over bulk data transfers.

An application session occurs when a user is actively engaged with either an application in the foreground, such as a VoIP call, or visiting a website. A single session can contain multiple activities such as page views, events, social interactions, and e-commerce transactions.

Bandwidth Usage

Total amount of sent and received traffic for the specified timeframe. You can see information for the entire site (General), or for individual WAN circuits.

For the General view, it’s a percentage of your Bigleaf service plan. For an individual circuit view, it’s the percentage of the configured WAN speed/bandwidth for that circuit. If the bandwidth usage exceeds the 80% threshold, you’ll receive alerts until the usage is below the threshold. Hover over the graph to see details about the type of bandwidth being used.

Resolved Alerts

The number of alerts and their severity level that were resolved over the selected timeframe.

Average Latency

The round-trip time it takes for sending data from the Bigleaf network at your site to another site and receiving a response. This time is calculated after Bigleaf QoS optimizations. Bigleaf QoS detects different types of applications and prioritizes traffic according to priority levels.

Uptime

Site and per-circuit uptime percentages based on packet loss. Critical issues are significant network problems that would have caused symptoms such as dropped calls, broken web sessions, and disconnects.