Site Configuration

Administration

The Site Configuration pages are where you go to update details about the site. Depending on the user role privileges will vary. More details on checking the user role level in the company settings.

User or Company Admin – have read-only access to the configuration page, no changes are allowed.
Super Admin – can add or change any setting that does not have any billing implications such as service plan
Service Providers – can change all settings on the page.

Provision Site

This becomes available when the site configuration is completed and ready to be activated. When you select Provision Site and the Bigleaf router has internet connectivity, Bigleaf is notified and the service billing starts.

Print configuration

Print and save the WAN and LAN configuration settings for the site.

Delete Site

Delete the current site. This action can’t be undone.

Provision Site

This becomes available when the site configuration is completed and ready to be activated. When you select Provision Site and the Bigleaf router has internet connectivity, Bigleaf is notified and the service billing starts.

Delete Site

Delete the current site. This action can’t be undone.

Overview

Configuration is always in edit mode now. Changes won't apply until you hit "Save changes". 

The Site configuration page has several tabs of information providing details about the site, its devices and how it is configured.

General: Adjust site settings, addresses, PoP locations, and service options.
Circuits: Add, update, or remove WAN circuits.
Devices: Assign or remove devices and tweak port settings.
LAN Settings: Modify LAN mode and network configurations.
Custom QoS: Configure custom QoS prioritization rules for your site.

Settings

General 

Site ID – the site identification number assigned by Bigleaf.

Site Name – the site’s name as it appears in the Cloud Connect dashboard.

Email subject prefix – the text that appears in the subject line for all Alert emails for this site. Setting this prefix to something that identifies this site is useful for recognizing Alert emails that apply to a specific site.

Email site alarms – enable or disable Alert email notifications for the site for all users.

Site Address

The mailing address of the site.

Shipping Address

If the Bigleaf equipment should be sent to a different address than the Site address, enter that here.

Points of Presence

Primary/Secondary PoP (Point of Presence) – In networking, a tunnel is a method of encapsulating data so it can remain private even though it is being transported over a public network. Bigleaf uses tunnels to transport data from one Point of Presence (PoP) to another, and from its PoPs and gateways to each customer’s Bigleaf router.
Select the nearest PoP location as your primary, and the next-closest location as secondary.

Service options

Availability Config – if using a high-availability environment with more than one Bigleaf router, this option is available.

Service plan

The available service plans based on the Service tier selection.

Service Add-ons

Shows available services such as Bigleaf Wireless Connect. Only those services that you’ve added are shown.

Circuits

Circuit information – the basic information for the circuit, such as name, port used, speeds, addresses, etc.

Circuit usage – how the circuit is being used.

• Load balance allows the Bigleaf service to dynamically route traffic in real-time based on observed circuit conditions and detected traffic type. It’s generally best to let Bigleaf’s dynamic Quality of Service (QoS) system make the decisions about which circuit to use. The Load Balancing system is designed to work with no custom configuration in most circumstances. This is the recommended setting.
• Avoid routes traffic based on the type of traffic it is. To some extent, the Avoid setting prevents Bigleaf’s traffic algorithm from freely choosing a circuit. Our algorithms will not route traffic over an avoided circuit unless minimum alarm levels occur on other Load Balance circuits. For example, a circuit set to Avoid for the VoIP traffic class could still get VoIP traffic if a Load Balance circuit produces a Level-1 packet loss alarm, since VoIP traffic is handled sensitively. For this reason, we sometimes say that Avoid mode is halfway between the Load Balance and Backup Only modes.
• Backup Only circuit is used only in a failover situation, when all other circuits are completely down. When setting a circuit to Backup Only, you lose the ability to automatically load balance traffic over multiple circuits -- even if other circuits are performing very poorly, they will continue to be used until they are completely offline.
• Custom Settings – Block allows you to configure how specific classes of traffic are handled on the circuit, for example, VoIP, Real-Time, Urgent, Bulk Data, and more. If you select Block mode for a specific traffic class on a circuit, all such traffic will be blocked from using that circuit.

VLAN ID – allows the addition of a VLAN tag if your ISP is using 802.1q on their device that’s handing off connection to a Bigleaf WAN interface.

Reset DSCP – differentiated Services Code Point (DSCP) is a means of classifying network traffic on IP networks. DSCP uses 6 bits of the 8-bit differentiated services field in the IP header to classify data packets, allowing for 64 different values (0 to 63). Bigleaf sets SDWAN tunnel packets with a DSCP value of 46 (the EF class).

In some rare circumstances, ISP equipment may choose to treat the traffic differently leading to degraded performance, such as restricting the throughput of the traffic. The Reset DSCP feature allows you to set the DSCP value to 0, which is the default value on the Internet to avoid these rare circumstances. Changing the value will cause a quick restart/reset of the WAN circuit.

Devices

Primary CPE Routers - Shows the Bigleaf routers in use at the site. To activate a router that is currently not in use, select the router a slide the Active option to enable it.

Sometimes when a router is not activated it can become out of date. When this happens, as soon as you connect it to a DHCP-enabled connection (firewall, switch, or other DHCP-enabled device), it updates automatically.

Ports - You can configure the AUX port to be used as a second LAN port. See Using the AUX port of a Bigleaf router as a second LAN for more information.

Expansion ports, available on select Bigleaf routers, can be configured as well. By default, expansion ports don’t have any functions assigned to them, they must be explicitly configured as either LAN, AUX, or WAN ports. See Configuring expansion Ports in Standard High Availability for more information.

Auto-negotiation - You may also choose to disable auto-negotiation, if you choose to select this option you will then need to set the link speed to either 10mbps or 100mbps.
*Please note* There is no way to hard-coding a link to 1Gbps full-duplex. That type of configuration is not even possible given the IEEE 802.3 standard. Some devices support "hard-coding" a link to 1Gbps full-duplex, but the device is actually auto-negotiating while NOT announcing the possibility of the 10M or 100M link modes

LAN settings

LAN Mode - Allows you to choose between the different methods of IP assignment for your LAN (Static, DHCP, and NAT firewall) See Configuring LAN Network Modes for more information

LAN networks - Shows available IP addresses for the site. If you have service admin credentials, you can add additional LAN networks.

Custom QOS

Used to create custom rules to prioritize upload or download traffic and set the QoS manually for certain IP addresses, routes, etc. For example, if you have important traffic coming from a specific IP address, you can set it to VoIP so that it's always the highest priority. For more information, see Using Custom Prioritization Rules in QoS.