Logs

The Logs page shows a consolidated view of Bigleaf log files. You can drill down into a log file to see more details about the activities that occurred. These can be helpful to troubleshoot circuit and network issues.

Time range

By default, logs generated in the last hour are displayed. You can change this to use a specific date range, or choose from a list of pre-set timeframes.

Display Filters

The Filters option lets you customize the types of logs that are displayed on the page.

Active

You can create custom filters to show specific types of log information. Select the Filter key to use, and the Filter value for that key. For example, you can show only logs that apply to a specific site, or logs that have a severity level of High. Select Apply filters.

The last five filters you created are listed in the Recent Filters list. To use one of these filters, select the plus sign  next to the filter name to move it to the Active Filters list. Then select Apply filters.

Favorites

To add a Favorite, select up to three filter keys to show on the main Logs page for quick access, then select Apply filters.

To remove a favorite from the main Logs page, select Filters then select Favorites, and de-select the favorite to remove. Select Apply filters.

Using the information

• Selectingnext to the log timestamp shows detailed activity for that log. Selectinghides the details.
• You can sort each column of information in ascending or descending order by selecting the column heading. (The Message column can’t be sorted.)
• Selecting the Company or Site name takes you to the Company or Site page where you can see detailed information.
• Selecting Export as CSV allows you to save the current log information to a CSV file.
• The logs page URL can be copied and sent to someone else for easy sharing. The recipient can see the current log information.

Filter options

Adding filters will limit your search to events that fall under one of your filters. Any event that falls under any one of your filters will show up on the logs.

Type

Company settings - changes made on the company settings tab of any company

Account settings - changes made on the user settings of any user within your search.
Site Job - Tracks any changes made to the site configuration as well as tests ran on the troubleshooting tab for any site within your search.
Alert - Site alerts 

Severity

Will show the alerts that fall into the severity selected. Different alerts can have different severity levels based on the companies' custom rules. by default this is what each will show:
High - 

• No Local Area Network Activity Detected
• Circuit Down
• Router-to-Router Connection Down
• Network Switch is Down

Medium - 

• Elevated Alarm Levels
• Backup Capacity for High Priority Traffic 
• Majority of Bandwidth Used
• Router is Down
• Wireless Connect circuit is near its data limit

Low -

• Backup Capacity for Medium Priority Traffic
• Backup Capacity for Low Priority Traffic
• Single Circuit Configured

Modified By

Shows changes made by the user selected.

Company

Shows changes made to the selected company.

Site

Shows changes made to the selected site.