Release Notes

This page provides details about the latest Bigleaf service releases. If you have any questions about a release, contact Bigleaf Support.

 

April 22, 2025

Bigleaf Cloud Connect

• We’re rolling out Statuspage integration in BCC. You’ll see a new toggle on your user settings page that allows you to manage your Statuspage subscription. As a reminder, we use Statuspage to broadcast upcoming maintenance windows and other status-related product updates. All new users will be automatically enrolled in Statuspage update emails.
• A redesign of all drawers across the app has been completed. This ensures they are consistent in style and behaviors. This includes the device, alert, and filter drawers among others.
• Multiple bugfixes and other related user experience improvements.

 

 

April 8, 2025

Bigleaf Cloud Connect

• We have redesigned the user settings page to improve the mobile experience, better match the rest of Bigleaf Cloud Connect, and address some usability issues based on feedback.
• API token management is now fully supported in Bigleaf Cloud Connect. If you used token management in the previous version of our dashboard, we are sure you will be happy with the design choices we made in this new version, which significantly improves management of your API tokens.
• Following through with our promise in the last release, we have implemented a “primary PoP” filter on the sites/landing page. You can now find all sites impacted by upcoming maintenance windows by utilizing this filter, for example.
• Admins of customer companies are now able to manage the LAN mode (in the site configuration LAN Settings tab).
• On the sites/landing page, you can click on one of the site or circuit status metrics at the top of the page to automatically filter all sites or circuits on the clicked status value. For example, if you want to quickly see all sites that are down, click on the “down” sites metric at the top of the page.
• Multiple bugfixes and other related user experience improvements.

 

 

March 25, 2025

Bigleaf Cloud Connect

• Improved mobile support across the entire app. You will notice that clicking on input fields in a mobile browser no longer automatically zooms in on the page. Other improvements have been included as well.
• Chart detail has been improved on the performance page.
• Each site on the sites/landing page now includes a column that indicates which primary PoP the site is using. We will provide a filter for PoPs in the next release.
• You will now see additional information when looking at the firmware version field for all devices in all places where devices are listed. When a device’s firmware is currently being updated, you will see a spinner icon next to the firmware version field. You will also be notified via this field when the firmware is out-of-date or up-to-date.
• On the devices page (company management) and the device card (site configuration), you will see an indication of the device’s connection to the server. If the device cannot establish a connection to the server, this will be indicated in the “Server” field on the devices table and the “Server status” field on the device card in site configuration. You will also see any details about failed commands between the device and the server.
• If you are part of the Wi-Fi beta program (contact your sales rep for more details), you will see 3 new widgets on the site overview page. The first new widget will show you the status of your Bigleaf Wireless Connect cellular connection. The second new widget will show you the status of your Wi-Fi access points. The third new widget will show you information about your LAN clients.
• The legacy Web dashboard has reached the end of its serviceable life and has officially been replaced with Bigleaf Cloud Connect. If you have not moved over to BCC yet, please do so as soon as possible.
• In order to ensure continued performance and reliability of our public API, we have implemented rate limiting. This will not affect most customers, but it is important to be aware of the limits. Each account is limited to 10 calls to our public API per minute. A 429 status code will be returned when the rate limit has been exceeded. If you reach this limit, backoff subsequent API calls for using the number (in seconds) returned in the Retry-After response header.
• Multiple bugfixes and other related user experience improvements.

 

March 11, 2025

Bigleaf Cloud Connect

• The port forwarding rules section in site configuration, introduced last release, is now complete and fully functional. You can see all existing port forwarding rules, edit existing rules, and delete existing rules. This is part of our Wi-Fi beta program. Contact your sales representative for more details.
• The LAN clients section in site configuration, introduced recently, has additional functionality. You can create a new LAN client, see existing clients, edit existing clients, delete existing clients, and even assign a static IP to one or more LAN clients. This is part of our Wi-Fi beta program. Contact your sales representative for more details.
• The site status card on the site overview page has been redesigned to better illustrate the status of your site and any associated alerts.
• On the site configuration page, you will now see a status icon near the top of the page, next to the “Print configuration” and “Provision site” buttons. A red icon indicates that your CPE does not have the latest configuration changes and thus is not properly synced. A blue icon with a spinner indicates your CPE is currently updating with new configuration changes. A green icon indicates your CPE is properly synced and has the latest configuration changes.
• Multiple bugfixes and other related user experience improvements.

 

 

February 25, 2025

Bigleaf Cloud Connect

• User experience improvements to the alerts page.​
• User experience improvements to the site overview page.
• A new table, Port Forwarding Rules, has been added to site configuration. Currently this only displays port forwarding rules created for your site, with the ability to create, edit, and delete these rules in the next release.​ This is part of our Wi-Fi beta program. Contact your sales representative for more details.
• Significant top bar / site selector search performance improvements.​
• User experience improvements to the company creation workflow.
• Multiple bugfixes and other related user experience improvements.

 

 

February 11, 2025

Bigleaf Cloud Connect

• A table that shows all LAN clients connected to your Bigleaf CPE (via Ethernet or Wi-Fi). This is part of our Wi-Fi beta program. Contact your sales representative for more details.

• User experience improvements to the site overview page.

• A new wireless plan designation - “Bigleaf Wireless Connect 5G Ready” for customers w/ a BLR-EDGE-800W that opt to use their own wireless plans (WAN 4).

• A new Diagnostics test - ARP table dump. This allows you to perform a test to verify the MAC address to IP address mapping and check the ARP cache status on your Bigleaf CPE.

• A new Diagnostics test - Device interface status. This allows you to perform a test to inspect the details of the device’s physical interface as well as perform tests to verify the interface’s MAC address and connection status.

• A new “Logs” tab on the company and site overview pages. This allows you to quickly see logs related to the current company or site. Filtering options are available as well.

• More context is now provided in browser tabs for Bigleaf Cloud Connect which provides you with a better overview if you are managing multiple tabs in BCC concurrently.

• Multiple bugfixes and other related user experience improvements.

 

 

January 28, 2025

Bigleaf Cloud Connect

• Wi-Fi beta support is in place with the ability to configure primary 2.4 and 5 GHz access points via site configuration. Contact your sales representative for more details.

• Search for companies in the top bar (in addition to sites). For search by ID: ":123" will search for companies and sites w/ an ID of 123. "c:123" will only search for companies, and "s:123" will only search for sites.

• When you change the "rows per page" for a particular table, that choice will be persisted and used whenever you visit that table again in the same browser.

• Multiple bugfixes and other related user experience improvements.

 

 

January 14, 2025

Bigleaf Cloud Connect

• Introduction of the BLR-EDGE-800W Router which introduces integrated 5G technology, robust performance, and easy installation, now available for general use.
• Help desk / Support integration (see the new “Help” widget at the bottom of your screen).
• New service plan: 1 Gb / 100 Mb (premier and essential tiers).
• New Bigleaf Wireless Connect plans: Verizon Unlimited, T-Mobile 300 GB.
• A fully redesigned site configuration experience that aims to make changes to your site much faster and easier. We have included a rundown of the changes, which you can read when you visit the new configuration page.
• Styling updates to the login experience which now matches Bigleaf Cloud Connect.
• When one or more filters are selected on the active alerts page, they will automatically apply to the resolved alerts page when you switch views (and vice-versa).
• Significant improvement to the search bar at the top of Bigleaf Cloud Connect. When typing in a search term, you can simply hit ENTER to select the first result, or use the keyboard to page through multiple results and ENTER to select your desired choice.
• Significant improvements to keyboard navigation throughout Bigleaf Cloud Connect.
• Multiple bugfixes and other related user experience improvements.

 

 

December 17, 2024

Bigleaf Cloud Connect

• A new and redesigned diagnostics page! In addition to significant improvements to the entire experience, we added the ability to see test output and results directly in BCC along with the ability to re-run a test. Give the new diagnostics page a try and let us know what you think.

• Multiple bugfixes and other related user experience improvements.

• Optimized wireless circuit alerts. Wireless circuits, such as cellular and satellite, utilize an optimized algorithm designed to minimize noise and reduce false alerts.

 

 

December 3, 2024

Bigleaf Cloud Connect

• Preparation for some major upcoming features and improvements.
• Multiple bugfixes and other related user experience improvements.
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November 19, 2024

Bigleaf Cloud Connect

• New users will receive monthly site reports by default. Existing users should be sure to enable the “Monthly Reports” checkbox in user settings if they are not receiving monthly reports.

• By default, all new users will now only receive emails for high-severity alerts. This can be changed for new or existing users on the user settings page.

• Multiple bugfixes and other related user experience improvements.

 

November 5, 2024

Bigleaf Cloud Connect

• Admins can now disable (or re-enable) any alerts for all sites in a company, or for a subset of sites.

• Significant improvements to alerts and reporting logic.

• All user accounts have now been upgraded to Bigleaf Cloud Connect! You have the option to switch back to the legacy web dashboard at any time until the end of the year.

• Multiple bugfixes and other related user experience improvements.

 

October 22, 2024

Bigleaf Cloud Connect

• Improved mobile support for the Companies page.
• Improved mobile support for the Sites/landing page.
• Direct link to our billing platform in the help drop-down menu (side bar on mobile).
• As always: multiple bugfixes and other related user experience improvements.
• Note: All accounts will be automatically upgraded to Bigleaf Cloud Connect in November. If you haven’t yet switched over, see the banner in the old Web Dashboard for details.

 

October 8, 2024

Bigleaf Cloud Connect

Site Performance Page Improvements

• Quick Filters: Easily view circuit or site performance charts.
• Download to PDF: Share performance charts with ISPs or other users.
• Persisted Settings: Save performance page settings based on user preferences.
• Auto Refresh: Ensure graphs are always up-to-date.
• UI/UX Enhancements: General improvements for a better user experience.

New CPE Device Status Drawer

• Device Status Drawer: Available from the site overview page, company device page, or configuration page by clicking the device name.
• Device Information: View firmware version, serial number, status, and uptime.
• Remote Reboot: New option to reboot the device remotely.

Bigleaf Wireless Connect Enhancements

• Date Picker Preset: Easily track wireless connect data usage with a new date picker preset.
• Download Report: Generate reports showing wireless connect data usage in CSV format.

EDGE 800W Early Access

• EDGE Hardware: Support for the new EDGE 800W 5G device.
• Cellular Status and Configuration: Accessible via the device drawer.
• Signal Quality Performance Graph: Viewable on the performance page.

Other Improvements and Bug Fixes

• Circuit Customization: Customize MTU settings for any circuit, a highly requested feature.
• Status Tool Tips: Get detailed status information for sites, circuits, and devices.

• Data Usage Tracking: Download CSV report to track Bigleaf Wireless Connect data usage.

 

September 10, 2024

Bigleaf Cloud Connect Updates

• Improved visualization: New QoS category colors in graphs
• Enhanced navigation: Bigleaf logo now leads to the home page (Sites)
• More data analysis options: 24-hour time support in date picker
• Expanded data access: CSV exports of sites/circuits now support more than 100 rows
• Overall refinement: Various bug fixes to ensure smooth operation

 

August 14, 2024

Bigleaf Cloud Connect – Our new network optimization dashboard, Bigleaf Cloud Connect, is now available. Created with customer and partner feedback, Cloud Connect offers a new era for cloud network visibility and control.

• Simplified navigation and site management – View and manage network health for all Bigleaf companies, sites, and circuits with an intuitive interface.
• Advanced analytical tools – Pinpoint network issues quickly with enhanced analytics for faster resolutions.
• Improved performance and security – Faster load times, multi-factor authentication, and superior data protection.
• Enhanced user experience – Real-time metrics across all sites and circuits, with advanced searching, sorting, and filtering of data and self-help resources for increased efficiency.

The current Bigleaf Web Dashboard will continue to be available and users can switch between it and Cloud Connect for a limited time. For more information, see Getting Started with Bigleaf Cloud Connect.

 

July 16, 2024

Bigleaf Wireless Connect updates – we now support 5G wireless technology using the Teltonika RUTM50 device. The device offers an additional 5G wireless circuit to ensure uninterrupted access and optimal performance of your cloud-based mission-critical tools and resources. For more information, see Bigleaf Wireless Connect.

Early access for Bigleaf Web Dashboard updates – we've completed the final pages for the new Web Dashboard. Available now are the Companies and Alerts pages, as well as updates to existing pages previously released. We've also made updates based on early access user feedback -- thank you to those users who provided feedback. We're doing final testing and updates to prepare for our General Access release in the coming weeks. To request early access to the new dashboard contact product@bigleaf.net.

 

June 18, 2024

Early access for Bigleaf Web Dashboard updates – we’re making progress on redesigning our Web Dashboard to make it more informative and actionable. We have some new pages available to try with an opportunity to provide feedback and suggestions to us as we continue to build out the new dashboard. These new pages include the completed Logs page and initial work on the Companies and Alerts pages. To request access to the new dashboard contact product@bigleaf.net.

 

May 21, 2024

Multiple Bigleaf Wireless Connect circuits – You can have multiple Wireless Connect cellular circuits at a site, using the same or different carriers and data packages. For more information, see Bigleaf Wireless Connect.

Time-based One-Time Password MFA option – The Bigleaf Web Dashboard now supports Time-based One-Time Password (TOTP) for use with an authenticator app of your choice, for example Google Authenticator or Microsoft Authenticator. If you're currently using SMS authentication with Bigleaf and want to use TOTP instead, contact Bigleaf Support to reset your login account and set up TOTP. For more information, see Using multi-factor authentication. 

Security improvements – Ongoing security enhancements.

 

April 23, 2024

Bigleaf Wireless Connect Data Usage Alert – There is a new risk-based alert that displays when a Bigleaf Wireless Connect circuit has used 80% of its available cellular data for the current billing month. This alert displays in the Bigleaf Web Dashboard on the Site's Risks page and includes steps for remediation.

 

March 5, 2024

Bigleaf Wireless Connect – a new service add-on that provides a cellular WAN circuit option that can be used as a primary or secondary circuit. Featuring an LTE router equipped with a SIM card and your choice of a high bandwidth data plan, Wireless Connect seamlessly integrates with the Bigleaf router and service. For more information, see Bigleaf Wireless Connect.

 

December 5, 2023

Early access for the fixed wireless solution – our new wireless LTE solution, providing a wireless WAN circuit option that can be used as a primary or secondary circuit, is available in an early access release to those who are interested. This new solution includes an LTE box that connects to your Bigleaf router. This is particularly helpful in rural areas or pop-up locations where a traditional wired service is unavailable or cost prohibitive. If you’re interested in learning more about this new solution, contact Bigleaf Support via our Support Chat.

Early access for Bigleaf Web Dashboard updates – we’re completely redesigning our Web Dashboard to make it more informative and actionable. We have some new pages available to try with an opportunity for users to provide feedback and suggestions to us as we continue to build out the new Dashboard. To request access to the new pages, contact product@bigleaf.net.

Security improvements – ongoing API security improvements and general bug fixes.

 

August 30, 2023

New Bigleaf service plans – Bigleaf service plans are easier to order and have simplified billing. We’re streamlining our offering, with changes including:

• New Service Tier names: Premier, Essential, and Home Office
• Higher capacity service plans
• Streamlined Home Office plan offerings
• Elimination of upfront, one-time setup fees for IP blocks
• Discontinuation of the Warm Spare Upgrade

For more details, see Bigleaf Pricing and Tiers.

New Service Tiers in the Web Dashboard – When creating a new site in the Bigleaf Web Dashboard, there are new Service Tiers with associated Service Plans in the Site Details pane. These new tiers are: Home Office, Essential, and Premier. These same options are also available when editing an existing site’s configuration.

VLAN ID option in circuit configuration settings – When adding or editing circuits in the Bigleaf Web Dashboard, you can assign a unique identifier to a Virtual LAN on the circuit (from 1 to 4094, or leave empty if a VLAN ID is not in use). This setting is in the Advanced Options for circuit configuration settings.

Custom email subject prefix – You can include custom text that will appear at the beginning of the subject line for Bigleaf alert emails regarding a specific site.  For example, the text can be something that identifies the site, like a name or location, so you can quickly see what the email applies to. This new option in on the site’s Configuration page in the Site Info panel.

Database optimization – Database performance optimizations that deliver a faster, more responsive, and efficient application experience.

 

July 18, 2023

• Improved usability and consistency in the Bigleaf Web Dashboard when selecting Site Service Options (Availability and Service Plans).
• The Knowledgebase site under Support is now called Help Center. You can still find the latest Install Guides, frequently asked questions and troubleshooting information, and more. Start here if you have questions about using Bigleaf products and services. 
• Security-related improvements.

 

June 26, 2023

• In High Availability environments, we’ve improved failover monitoring and remediation when the primary router is unavailable.
• Added a new router-to-router Risk Alert that monitors when the two routers in a High Availability environment are no longer able to communicate. This typically occurs when the routers are not properly connected to each other via the AUX ports.
• Optimized utilization of resources on Bigleaf routers and tunnel endpoints, particularly beneficial for customers managing numerous connections.

 

May 25, 2023

Notification if a switch or router is down – If a switch and/or router goes down in a Bigleaf High Availability environment, the site administrator will receive a Risk Alert email, indicating that the switch or router is no longer working. A Risk will also be displayed on the Overview and Risks tabs in the Bigleaf Web Dashboard for that site.

 

November 9, 2022

When creating a site in the Bigleaf Web Dashboard, you're required to select the type of router availability option the site is using. The router availability options have changed and are now:

Standard — the site is using one Bigleaf router

Standard HA (High Availability) — the site is using two Bigleaf routers

Switched HA (High Availability) — the site is using two Bigleaf routers and two switches

Warm Spare — the site is using one active Bigleaf router and one standby (warm spare) router

For details, see Selecting the type of Bigleaf router availability for a site (Standard, High Availability, Warm Spare).

 

June 27, 2022

A new option, Download Overview is available on the Overview page, replacing the existing Print option (Sites > Overview tab). When selected, site information displayed on the Overview page is downloaded as a PNG file faster and with a new easy-to-read layout. The default file name includes the site name, and the date and time it was created.

 

May 12, 2022

Two-factor authentication for the Bigleaf Web Dashboard – Bigleaf is committed to ensuring your online account security. We’ve added an extra level of protection to user accounts in the form of two-factor authentication, commonly referred to as 2FA. It ensures that users trying to gain access to an online account are who they say they are. For details, see Using two-factor authentication. 

 

April 7, 2022

• Satellite connection options – You can now configure a Bigleaf WAN circuit to use either a low earth orbit (LEO) satellite connection or a geosynchronous equatorial orbit (GEO) satellite connection. This is set on the Site Configuration tab in the Circuits panel. The Type dropdown now includes Satellite (GEO) and Satellite (LEO).
• Web Dashboard performance enhancements - We've made performance enhancements when switching between sites on the Bigleaf Web Dashboard.

 

November 3, 2021

• Zero Touch Setup – Managed Service Providers are no longer required to use the Bigleaf provisioning kit (switch and router) to set up, install patches, or update the software on Bigleaf equipment for their client sites. Learn more about Zero Touch Setup. 
• New Messaging for Customers – Several new messages were created to better assist Bigleaf users in account management, service notifications, and incident status.
• DDoS Mitigation – Bigleaf released an automated Distributed Denial of Service (DDoS) Mitigation service that works across multiple circuits to protect your internet connections from overt and passive attacks and interruptions. The new service helps businesses facing upcoming DDoS compliance requirements, those who have experienced DDoS attacks, and those constrained by limited resources to implement and manage their own DDoS mitigation services. Learn more about our DDoS Mitigation service.
• Updated reporting – Updated diagnostic reporting in the Web Dashboard to include usable uptime for each circuit on each site. Also added support for URL-driven date ranges on the Performance graphs.
• Tunneling Protocol Upgrade – Deployed a new version of the tunneling protocol for improved performance and scalability.

 

May 19, 2021

• Web Dashboard Improvements – Bigleaf Web Dashboard improvements when exporting information from the Dashboard and running troubleshooting tests.
  • Improvements to the Troubleshooting tab to add clarity of the test menu options when running a Ping, MTR, or TCPdump test.
  • Users can export the Overview page to a PDF file via the Print function. This can be done either from the standard browser options or using the Print icon displayed on the Overview page.

 

January 20, 2021

• Troubleshooting tab Update – The new Troubleshooting tab on the Web Dashboard allows users to run ping, MTR, and TCPdump commands. These tests and diagnostic functions are intended to help more advanced users during the troubleshooting process.
  • Tests can be run at any time, and parameters are adjustable.
  • The outputs of each test can be saved to your local device.

 

November 18, 2020

Updates to Risk Monitoring – Based on feedback and usage data, we have updated Risk Monitoring to change how some risks are calculated, named, and weighted to include the company sensitivity slider. A short summary of those changes are listed below:

• Added a new risk, "Circuit Outage".
• Risk naming changes:
  • "Large Volume of High Priority Traffic" is now "Backup Capacity for High Priority Traffic"
  • "Large Volume of Medium Priority Traffic" is now "Backup Capacity for Medium Priority Traffic"
  • "Large Volume of Low Priority Traffic" is now "Backup Capacity for Low Priority Traffic"
  • "One or More Circuits Down" is now "Circuit(s) Down, but 2 or More Remaining"

Read this blog for additional detail.

 

October 7, 2020

• Updates to Risk Monitoring – Added a new alerting platform to the Bigleaf service called Risks Monitoring. This new alerting functionality is intended to replace and augment incident-based alerting. It includes an updated Web Dashboard view that summarizes risks for a site, customizations to tweak the risk alerts you receive, and provides recommended actions to remediate an open risk. For details, read this blog.

 

August 5, 2020

• Account Setting Update – Added a setting on the Account Settings page called Early Feature Access. Selecting it allows users to provide feedback and be part of the feature development process at Bigleaf. Read this blog.
• Site and Account Events Update – Added a Download button to the Site Events and Account Events pages. The download will give you a historical .csv export of the site or account events for a specified time range.

 

July 22, 2020

• Web Dashboard Update –  new circuit and device status display on the site overview page. The site overview now shows the overall status of the CPEs and Network Switches (if deployed), and also introduces the new normal circuit status. The normal status will display under certain conditions if you have fixed wireless, satellite, or cellular circuit(s).
• Alerting Improvements – User accounts now have the option to add multiple alert destinations. Visit our blog to read more about each of these improvements.

 

May 7, 2020

• Web Dashboard Update – The Web Dashboard overview page has been updated with additional performance report metrics. Similar to the monthly performance report email, the Dashboard now shows the values for Uptime Improvement, QoS Adaptations, Major Issues Fixed, and Minor Issues Fixed. Unlike the email, these can be queried in hour, 24 hour, monthly, and custom date ranges.

 

February 27, 2020

• Traffic Optimization Dashboard Update – The Site Overview page in the Web Dashboard has been updated with new WAN circuit status indicators and summary metrics of the traffic optimization performed by the Bigleaf service. The metrics show the sessions rerouted, high priority packets protected, total sessions, and bandwidth of traffic handled for hourly, 24 hour, and current month time periods. Visit our blog to read more about the new Web Dashboard updates.

 

August 5, 2019

• High Availability – We now support a new Standard High-Availability (HA) deployment mode that does not use any 3rd-party switches, but instead uses just the 2 Bigleaf edge routers. This deployment mode does not support LACP, but all other standard connectivity is supported. Use of 3rd-party switches is still supported as an add-on option.

 

July 1, 2019

• Performance Report Update – We've added links to Release Notes and a Customer Referral program to the monthly performance reports.

 

May 9, 2019

• QoS Prioritization – Updated throughput control of the combined multi-WAN download traffic to protect CPU processing and ensure packet QoS prioritization during certain situations.

 

April 15, 2019

• CPE AUX Port as 2nd LAN Port (Limited Release) – Now released.

 

January 11, 2019

• Application Class Visibility in Throughput Graphs (Limited Release) – Upgraded the WAN circuit traffic visibility to display throughput by QoS Traffic Class. Using the Web Dashboard, users can drill down into throughput usage to diagnose what types of applications are consuming WAN bandwidth at each moment in time.
• CPE AUX Port as 2nd LAN Port (Limited Release) – We enabled the use of AUX port on CPE Routers as a 2nd LAN port. Now users can directly plug 2 network devices into the Bigleaf CPE Router for use with the Bigleaf service. Note that this feature must be enabled in the Bigleaf Web Dashboard to function. Contact Bigleaf Support for help.

 

December 14, 2018

• We resolved in an issue where in rare cases some site-to-site VPN packets could be delivered out-of-order. Previously, work-arounds were implemented by Bigleaf Support, but the issue is now fully resolved and no workarounds are required.
• Added a preset performance graph zoom drop-down in the Web Dashboard for easier graph navigation.

 

December 12, 2018

• Changed the Web Dashboard graph and icon refresh period to 30-seconds for quicker updates.